TnC

1. Introduction
1.1 These Terms apply to all enquiries, quotes, bookings, storage arrangements, introductions, transport coordination, warehouse handling, and related services arranged through The $2 Shelf.
1.2 By requesting a quote, accepting a booking, delivering goods to a warehouse partner, or using our services, you agree to be bound by these Terms.
1.3 These Terms are designed for business customers requiring commercial storage. Where you are a consumer under the Consumer Guarantees Act 1993, nothing in these Terms limits or excludes any rights that cannot legally be limited or excluded. The Consumer Guarantees Act applies guarantees for goods and services supplied to consumers, including reasonable care and skill for services.
1.4 If you are acquiring our services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply to the maximum extent permitted by law.
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2. Definitions
In these Terms:
“Customer”, “you”, “your” means the person, company, partnership, trust, or entity requesting or using the Services.
“The $2 Shelf”, “2DS”, “we”, “us”, “our” means [insert legal entity name] and any authorised employees, contractors, agents, or representatives.
“Warehouse Partner” means an independent warehouse operator, logistics provider, 3PL, property owner, or storage provider introduced or arranged by us.
“Goods” means any products, pallets, cartons, inventory, materials, packaging, or other items stored, handled, received, or dispatched under these Terms.
“Services” means storage matching, referral, warehousing coordination, storage arrangement, administration, handling coordination, transport coordination, and any related service provided or arranged by us.
“Dangerous Goods” or “DG” means goods or substances classified or regulated as dangerous goods, hazardous substances, controlled substances, restricted substances, or substances with flammable, explosive, oxidising, toxic, corrosive, radioactive, infectious, ecotoxic, environmentally hazardous, or other regulated properties.
“Standard Pallet” means a pallet that is safe, stable, shrink-wrapped or otherwise secured, forkliftable, non-overhanging, and within the dimensions and weight limits stated in the accepted quote or warehouse instruction.
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3. Nature of our role
3.1 2DS provides a marketplace, introduction, coordination, administration, and commercial facilitation service for access to third-party storage capacity. Unless expressly agreed in writing, 2DS does not own, operate, lease, control, insure, or take physical possession of the warehouse premises or the Goods.
3.2 Warehouse Partners are independent businesses. They are not employees, agents, joint venture partners, or subsidiaries of The $2 Shelf.
3.3 We may arrange or introduce you to a Warehouse Partner, but the physical receipt, storage, handling, loading, unloading, security, access control, and dispatch of Goods may be performed by the Warehouse Partner.
3.4 Unless expressly agreed in writing, 2DS does not act as a common carrier, warehouse operator, bailee, freight forwarder, customs broker, insurer, inventory controller, product inspector, quality controller, importer, exporter, consignor, consignee, or owner of the Goods.
3.5 Risk in the Goods remains with you except to the extent that liability is expressly accepted by 2DS under these Terms or cannot be excluded by law. 2DS’s involvement in arranging, coordinating, communicating, invoicing, or administering storage or handling does not by itself transfer custody, control, title, risk, responsibility, or insurance obligations to 2DS.
3.6 2DS’s fees are calculated on the basis that 2DS is providing a coordination and facilitation service, not assuming full operational, custody, inventory, compliance, product, site, carrier, or full value risk for the Goods.
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4. Quotes, pricing and availability
4.1 Any advertised price, including “from $2 per pallet per week”, is an indicative starting rate only and may vary depending on location, pallet type, volume, duration, handling requirements, compliance requirements, access requirements, warehouse capability, seasonality, and the nature of the Goods.
4.2 Unless expressly stated in writing, the storage rate excludes:
• GST;
• inbound handling;
• outbound handling;
• pallet movements;
• pallet wrapping;
• labelling;
• stock counts;
• repacking;
• disposal;
• transport;
• devanning;
• MPI, customs, bonded warehouse, food-grade, temperature-control, or DG compliance costs;
• insurance;
• administration fees;
• after-hours, weekend, or public holiday service fees;
• oversized, overweight, unstable, damaged, or non-standard pallet surcharges.
4.3 A quote is not binding until accepted by us in writing and confirmed by the Warehouse Partner.
4.4 All storage is subject to availability. We may decline, cancel, or change a booking if suitable warehouse capacity is unavailable or if the Goods are unsuitable.
4.5 You are responsible for providing complete and accurate information when requesting a quote, including pallet count, dimensions, weight, product type, storage duration, handling needs, turnover frequency, expiry dates, batch/lot control, DG status, food status, temperature requirements, and any regulatory requirements.
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5. Customer warranties
You warrant that:
5.1 You are the owner of the Goods or have full authority from the owner to store, move, release, or deal with the Goods.
5.2 The Goods are accurately described to us and the Warehouse Partner.
5.3 The Goods are properly packaged, labelled, marked, palletised, secured, and suitable for storage and handling in a commercial warehouse.
5.4 The Goods are not Dangerous Goods, hazardous substances, controlled goods, restricted goods, illegal goods, contaminated goods, perishable goods, temperature-sensitive goods, food-grade goods, high-value goods, fragile goods, bonded goods, or regulated goods unless you have fully disclosed this in writing and we have expressly accepted them in writing.
5.5 The Goods comply with all applicable laws, regulations, import rules, customs requirements, MPI requirements, product safety requirements, HSWA requirements, hazardous substances requirements, transport requirements, and industry codes.
5.6 The Goods do not pose a risk to people, property, other goods, the environment, warehouse operations, or transport operations.
5.7 You will not deliver any Goods that differ from the Goods described in the accepted quote or booking.
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6. Goods that may be refused
6.1 We or the Warehouse Partner may refuse, reject, isolate, quarantine, remove, return, or dispose of Goods if we reasonably believe they are:
• unsafe;
• unstable;
• leaking;
• contaminated;
• damaged;
• infested;
• incorrectly labelled;
• incorrectly declared;
• illegal;
• subject to regulatory restriction;
• incorrectly packaged;
• unsuitable for racked storage;
• incompatible with other goods;
• Dangerous Goods or hazardous substances not properly disclosed or approved.
6.2 You are responsible for all costs, losses, fines, penalties, cleanup costs, disposal costs, emergency response costs, rework costs, and third-party claims arising from refused or non-compliant Goods.
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7. Dangerous Goods and hazardous substances
7.1 You must not tender, deliver, or arrange storage of Dangerous Goods or hazardous substances unless:
• you disclose the DG or hazardous substance status in writing before booking;
• you provide the correct UN number, proper shipping name, class/division, packing group, subsidiary risk, quantity, SDS, emergency information, segregation requirements, and any special handling requirements;
• we and the Warehouse Partner accept the Goods in writing;
• the Warehouse Partner’s site is legally and operationally suitable for the relevant class, quantity, and storage conditions;
• all packaging, labelling, marking, documentation, placarding, segregation, and transport requirements are met.
7.2 NZ’s dangerous goods system regulates goods that have hazardous properties and can present risks during transport to health, safety, property, and the environment. New Zealand’s land transport dangerous goods requirements include classification, packaging, labelling, marking, documentation, segregation, and placarding obligations.
7.3 Hazardous substances in workplaces are regulated under the Health and Safety at Work (Hazardous Substances) Regulations 2017, which include requirements relating to labelling, signage, safety data sheets, packaging, storage, emergency preparation, and other controls.
7.4 You are solely responsible for ensuring all DG and hazardous substances are correctly identified, classified, documented, packaged, labelled, segregated, and declared.
7.5 You must provide a current Safety Data Sheet for each hazardous substance before delivery. WorkSafe guidance states that businesses need to know what hazardous substances they have, maintain an inventory, and have safety data sheets available.
7.6 We may immediately suspend services, isolate Goods, notify authorities, or require removal of Goods if DG or hazardous substances are misdeclared, undeclared, leaking, damaged, unsafe, or non-compliant.
7.7 You indemnify us, the Warehouse Partner, and any affected third party for all losses arising from undeclared, misdeclared, incorrectly packaged, incorrectly labelled, or non-compliant DG or hazardous substances.
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8. Delivery, receipt and inbound requirements
8.1 You must book all deliveries in advance.
8.2 Goods must arrive during the confirmed delivery window unless agreed otherwise.
8.3 All pallets must be:
• safe to unload;
• stable;
• forkliftable;
• wrapped or secured;
• labelled clearly;
• within agreed weight and dimension limits;
• free from pests, leaks, contamination, odour, sharp edges, or exposed hazards.
8.4 We or the Warehouse Partner may refuse or surcharge any pallet that is unsafe, unstable, oversized, overweight, damaged, double-stacked without approval, or different from the booking.
8.5 A signed delivery receipt, warehouse receipt, email confirmation, scan record, or other acknowledgement only confirms apparent receipt of Goods. It does not confirm product count, condition, quality, value, legal compliance, or contents unless expressly stated.
8.6 You must notify us in writing of any inbound discrepancy within 24 hours of receipt confirmation.
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9. Storage conditions
9.1 Unless agreed in writing, storage is for dry ambient commercial pallet storage only.
9.2 Unless agreed in writing, we do not provide:
• temperature-controlled storage;
• chilled or frozen storage;
• food-grade storage;
• bonded storage;
• MPI transitional facility services;
• DG storage;
• quarantine storage;
• high-security storage;
• serial number tracking;
• expiry date management;
• batch or lot control;
• stock rotation;
• cycle counting;
• order fulfilment;
• pick-pack;
• e-commerce fulfilment;
• retail compliance labelling;
• inspection or quality control.
9.3 Goods are stored at your risk, subject to the liability limits in these Terms.
9.4 You must ensure Goods are suitable for the storage environment.
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10. Inventory records and stock accuracy
10.1 Unless agreed in writing, inventory records will be limited to pallet count or storage unit count.
10.2 We do not warrant the accuracy of SKU-level, carton-level, unit-level, batch-level, expiry-level, serial-number-level, or stock rotation data unless expressly agreed in writing.
10.3 You are responsible for maintaining your own stock records.
10.4 Any stock count or investigation requested by you may incur additional charges.
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11. Access and release of Goods
11.1 Goods will only be released following written instruction from an authorised Customer representative.
11.2 We or the Warehouse Partner may require reasonable notice before release.
11.3 We may refuse release if:
• charges are unpaid;
• ownership or authority is disputed;
• Goods are subject to a lien;
• Goods are unsafe or non-compliant;
• release would breach law or regulatory requirement;
• required documentation is missing;
• release cannot be safely or reasonably performed.
11.4 Partial releases, urgent releases, after-hours releases, or public holiday releases may incur additional charges.
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12. Customer insurance
12.1 You are responsible for arranging insurance for the Goods, including insurance against loss, damage, theft, fire, flood, water damage, contamination, pest damage, deterioration, business interruption, consequential loss, and transit risk.
12.2 We do not insure your Goods unless expressly agreed in writing.
12.3 You acknowledge that our charges are calculated on the basis that we do not carry the full value risk of your Goods.
12.4 You must not assume that warehouse insurance covers your Goods.
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13. Limitation of liability
13.1 To the maximum extent permitted by law, we are not liable for:
• indirect loss;
• consequential loss;
• loss of profit;
• loss of revenue;
• loss of market;
• loss of goodwill;
• business interruption;
• loss of opportunity;
• delay;
• deterioration;
• recall costs;
• penalties imposed by your customer;
• loss arising from inaccurate information supplied by you;
• loss arising from acts or omissions of third parties;
• loss arising from inherent vice, nature, defect, fragility, contamination, expiry, or instability of Goods;
• loss arising from force majeure events.
13.2 To the maximum extent permitted by law, our total aggregate liability for claims arising from or relating to the Services, whether in contract, tort, negligence, equity, statute, misrepresentation, bailment, agency, or otherwise, is limited to the lowest of:
• the amount paid by you to us for the specific affected storage service in the previous three months;
• the direct storage charges relating to the affected Goods;
• NZD $500; or
• any amount recovered by us from the relevant Warehouse Partner or insurer for the specific claim.
13.3 We are not liable for loss, damage, shortage, delay, contamination, deterioration, theft, misdelivery, non-delivery, regulatory hold, product recall, or compliance issue except to the extent the loss is directly caused by 2DS’s own breach of these Terms, negligence, wilful misconduct, or any liability that cannot legally be excluded.
13.4 2DS is not responsible for the acts, omissions, breach, insolvency, capacity constraints, labour shortages, warehouse closure, operational failure, service failure, stock control failure, security failure, equipment failure, system failure, or insurance position of any Warehouse Partner, carrier, contractor, authority, supplier, or other third party, except to the extent 2DS is legally responsible for its own conduct.
13.5 To the maximum extent permitted by law, warranties, guarantees, conditions, representations, duties, and liabilities not expressly stated in these Terms are excluded. Any statement, estimate, representation, capacity indication, timing indication, or warehouse availability information should be treated as indicative unless expressly confirmed by 2DS in writing.
13.6 Nothing in these Terms limits liability for fraud, intentional misconduct, or any liability that cannot legally be excluded.
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14. Liability of Warehouse Partners
14.1 Warehouse Partners may have their own terms and conditions, warehouse rules, liability limits, operating procedures, site access rules, safety requirements, and insurance conditions.
14.2 By using a Warehouse Partner, you agree to comply with the relevant Warehouse Partner’s reasonable requirements.
14.3 If there is any inconsistency between these Terms and a Warehouse Partner’s site safety or compliance instructions, the stricter safety or compliance requirement applies.
14.4 We may assign, pass through, or rely on any limitation, exclusion, defence, lien, indemnity, or procedural requirement available to the Warehouse Partner.
14.5 2DS may rely on any reasonable exclusion, limitation, indemnity, lien, time bar, claims procedure, defence, or protection contained in these Terms or in applicable Warehouse Partner terms, to the extent permitted by law.
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15. Claims process
15.1 You must inspect Goods as soon as reasonably possible after release.
15.2 Any claim for loss, damage, shortage, contamination, or discrepancy must be notified in writing within:
• 24 hours for visible damage or shortage;
• 5 working days for concealed damage;
• 10 working days for any other claim.
15.3 Failure to notify within these timeframes is deemed acceptance of the Goods and may result in the claim being rejected in full, to the maximum extent permitted by law.
15.4 You must provide:
• booking reference;
• pallet IDs;
• delivery/dispatch dates;
• photos;
• product details;
• evidence of value;
• evidence of loss;
• relevant invoices;
• proof of ownership;
• mitigation steps taken.
15.5 You must not dispose of damaged Goods before we or the Warehouse Partner has had a reasonable opportunity to inspect them.
15.6 You must take reasonable steps to mitigate any loss.
15.7 Unless required by law or agreed in writing, a claim or dispute does not automatically suspend payment obligations. You must continue to pay undisputed charges when due while any claim is investigated.
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16. Indemnity
16.1 You indemnify 2DS, its directors, officers, employees, contractors, agents, representatives, Warehouse Partners, carriers, subcontractors, insurers, and service providers against claims, demands, costs, losses, liabilities, damages, fines, penalties, cleanup costs, recall costs, investigation costs, legal costs, and expenses arising from:
• inaccurate or incomplete information supplied by you;
• undeclared or misdeclared Goods;
• Dangerous Goods or hazardous substances;
• unsafe, unstable, leaking, contaminated, or non-compliant Goods;
• breach of law or regulation;
• breach of these Terms;
• injury, illness, death, property damage, environmental harm, or business interruption caused by your Goods;
• claims by the owner of the Goods if you are not the owner;
• claims by your customers, suppliers, insurers, carriers, or other third parties.
16.2 The indemnity applies where the claim is connected with your Goods, your instructions, your information, your breach of these Terms, or your breach of law, and may include claims by the owner of the Goods, a regulator, an authority, a Warehouse Partner, a carrier, your customer, your supplier, your insurer, your employee, your contractor, or another third party.
16.3 This indemnity continues after the Goods are released or the Services end.
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17. Fees, invoicing and payment
17.1 You must pay all fees stated in the accepted quote, booking confirmation, invoice, or applicable rate card.
17.2 Unless agreed otherwise, invoices are payable within 5 working days from invoice date.
17.3 We may charge storage weekly, monthly, or part-period.
17.4 Storage charges continue until Goods are removed, including where removal is delayed by unpaid charges, missing documents, unsafe Goods, regulatory hold, customer delay, or third-party delay.
17.5 You must pay invoices when due. Unless required by law or agreed in writing, payment should not be withheld, deducted, set off, or delayed because of a claim, dispute, service issue, or alleged loss relating to the Goods.
17.6 Overdue amounts may incur:
• interest at [insert rate] per month;
• debt collection costs;
• legal costs on a solicitor-client basis;
• administration fees;
• suspension of Services.
17.7 We may reasonably require payment in advance, a deposit, bond, credit approval, direct debit, guarantee, security interest, or other payment protection before accepting or continuing Services.
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18. Lien and right of sale
18.1 To the maximum extent permitted by law, 2DS and each Warehouse Partner have a general and particular lien, continuing security interest, and right of retention over the Goods and any documents relating to the Goods for all unpaid charges, costs, expenses, interest, indemnities, liabilities, and amounts owed by you to 2DS or any Warehouse Partner, whether or not those amounts relate to the specific Goods held.
18.2 We may retain Goods until all amounts are paid in full.
18.3 If amounts remain unpaid for more than [30] days, we may give written notice requiring payment.
18.4 If payment is not made within the notice period, or if Goods are abandoned, unsafe, deteriorating, illegal, perishable, leaking, contaminated, non-compliant, or costly to retain, we may sell, dispose of, donate, recycle, destroy, return, or otherwise deal with the Goods in any commercially reasonable manner and apply proceeds to outstanding amounts and costs.
18.5 You remain liable for any shortfall.
18.6 We may immediately dispose of, isolate, remove, relocate, return, destroy, or arrange emergency handling of Goods without notice if we reasonably believe they are dangerous, illegal, perishable, contaminated, leaking, abandoned, non-compliant, or pose a risk to people, property, other goods, warehouse operations, transport operations, 2DS, a Warehouse Partner, or the environment.
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19. Abandoned Goods
19.1 Goods may be treated as abandoned if:
• charges remain unpaid for more than [60] days;
• you fail to collect Goods after written notice;
• you cannot be contacted after reasonable attempts;
• Goods are refused by you or your nominated carrier;
• Goods are unsafe, non-compliant, or deteriorating.
19.2 Abandoned Goods may be sold or disposed of under clause 18.
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20. Health and safety
20.1 You must comply with all site safety rules, induction requirements, traffic management requirements, PPE requirements, and lawful instructions given by us or the Warehouse Partner.
20.2 You must ensure your employees, contractors, carriers, drivers, and agents comply with all health and safety requirements.
20.3 You must not enter warehouse operational areas without authorisation.
20.4 The Health and Safety at Work framework places duties on PCBUs to manage workplace risks so far as reasonably practicable, and hazardous substances rules require businesses to manage hazardous substance risks.
20.5 We or the Warehouse Partner may refuse site access to any person who breaches safety requirements.
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21. Compliance with law
21.1 You must comply with all applicable New Zealand laws, regulations, rules, standards, codes, and authority requirements, including where applicable:
• Consumer Guarantees Act 1993;
• Fair Trading Act 1986;
• Contract and Commercial Law Act 2017;
• Health and Safety at Work Act 2015;
• Health and Safety at Work (Hazardous Substances) Regulations 2017;
• Hazardous Substances and New Organisms Act 1996;
• Land Transport Rule: Dangerous Goods 2005;
• Customs and Excise Act requirements;
• Biosecurity Act and MPI requirements;
• Privacy Act 2020;
• any local authority, fire, emergency, building, environmental, or transport rules.
21.2 The Fair Trading Act prohibits misleading or deceptive conduct, false or misleading representations, and unsubstantiated representations in trade.
21.3 For standard form consumer contracts and specified small trade contracts, unfair contract term rules may apply. The Commerce Commission notes that small trade contract protections can apply to standard form B2B contracts where the trading relationship is up to $250,000 in a 12-month period.
21.4 These Terms are intended to protect our legitimate business interests and should be interpreted to avoid creating unfair contract terms.
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22. Contracting out for business transactions
22.1 Where you acquire Services in trade and both parties are in trade, the parties agree, to the maximum extent permitted by law, to contract out of the Consumer Guarantees Act 1993.
22.2 Where permitted by law, and only where it is fair and reasonable, the parties agree to contract out of sections of the Fair Trading Act 1986 that may legally be contracted out of between parties in trade.
22.3 The Commerce Commission states that traders generally cannot contract out of Fair Trading Act obligations to consumers; however, businesses may contract out of certain Fair Trading Act sections where both parties are in trade, the agreement is in writing, and it is fair and reasonable.
22.4 Nothing in this clause limits any statutory rights that cannot legally be excluded.
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23. No misleading information
23.1 You must not provide false, misleading, incomplete, or unsubstantiated information about Goods, ownership, value, classification, condition, safety, compliance, or storage requirements.
23.2 We rely on information supplied by you when arranging quotes, storage, handling, and partner matching.
23.3 You are responsible for any loss caused by inaccurate or incomplete information.
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25. Privacy and data
25.1 We may collect, use, store, and disclose personal and business information to:
• provide Services;
• obtain quotes;
• arrange storage;
• communicate with Warehouse Partners;
• manage accounts;
• process payments;
• comply with law;
• manage claims, disputes, safety, and compliance.
25.2 We may disclose relevant information to Warehouse Partners, carriers, insurers, authorities, debt collection agencies, legal advisers, professional advisers, payment providers, credit agencies, emergency services, and service providers.
25.3 You must ensure you have authority to provide personal information to us.
24. Customer due diligence and right to decline
24.1 2DS may require identity, business, ownership, credit, insurance, product, compliance, safety, regulatory, or source-of-goods information before accepting or continuing any booking.
24.2 2DS may decline, suspend, cancel, or require removal of Goods at any time if 2DS reasonably considers that the customer, Goods, warehouse arrangement, payment position, compliance position, reputational risk, legal risk, safety risk, or operational risk is unsuitable.
24.3 You must provide information requested by 2DS promptly and warrant that all information provided is complete, accurate, current, and not misleading.
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26. Confidentiality
26.1 Each party must keep confidential any non-public commercial information received from the other party.
26.2 Confidentiality does not apply where disclosure is required by law, regulator, insurer, court, emergency service, professional adviser, Warehouse Partner, carrier, authority, debt collection agency, or to protect 2DS’s legitimate business interests.
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26. Force majeure
26.1 We are not liable for delay, failure, loss, damage, or inability to perform caused by events outside our reasonable control, including:
• fire;
• flood;
• earthquake;
• storm;
• pandemic;
• industrial action;
• port congestion;
• transport disruption;
• power outage;
• cyber incident;
• regulatory intervention;
• emergency service direction;
• warehouse closure;
• labour shortage;
• natural disaster;
• act of God;
• war, terrorism, civil unrest;
• supplier or third-party failure.
26.2 Storage charges may continue during a force majeure event unless otherwise agreed.
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27. Suspension or termination
27.1 We may suspend or terminate Services immediately if:
• you breach these Terms;
• payment is overdue;
• Goods are unsafe or non-compliant;
• you provide inaccurate information;
• Warehouse Partner capacity becomes unavailable;
• continuing the Services would create legal, safety, financial, reputational, or operational risk;
• you become insolvent or unable to pay debts.
27.2 On termination, you must promptly pay all outstanding amounts and remove Goods.
27.3 Clauses relating to payment, lien, liability, indemnity, claims, confidentiality, and dispute resolution continue after termination.
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28. Changes to Terms
28.1 We may update, amend, replace, suspend, or withdraw these Terms, any rate card, process, service description, warehouse availability, or operational requirement from time to time.
28.2 The Terms applicable to a booking are the Terms in force at the time the booking is accepted, unless the parties agree otherwise.
28.3 For ongoing storage, updated Terms may apply after reasonable notice. If you continue to store Goods, request Services, or leave Goods in storage after notice is given, you are deemed to have accepted the updated Terms.
28.4 Any variation must be fair, reasonable, and not inconsistent with applicable unfair contract term rules.
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29. Dispute resolution
29.1 If a dispute arises, either party must notify the other in writing.
29.2 The parties must first try to resolve the dispute through good faith discussions.
29.3 If unresolved after 10 working days, the parties may refer the dispute to mediation in New Zealand.
29.4 Nothing prevents either party from seeking urgent injunctive relief, enforcing a lien, recovering unpaid charges, or taking steps to protect safety, property, or legal compliance.
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30. Governing law and jurisdiction
30.1 These Terms are governed by the laws of New Zealand.
30.2 The parties submit to the non-exclusive jurisdiction of the New Zealand courts.

Schedule 1 — Prohibited Goods unless approved in writing
The following Goods must not be delivered or stored unless expressly accepted in writing:
• Dangerous Goods;
• hazardous substances;
• flammable goods;
• corrosive goods;
• oxidising goods;
• toxic goods;
• infectious substances;
• radioactive materials;
• explosives;
• aerosols;
• lithium batteries above accepted thresholds;
• chemicals;
• pesticides;
• fuels;
• pressurised cylinders;
• food or beverage products;
• chilled or frozen goods;
• pharmaceuticals;
• medical products;
• high-value electronics;
• jewellery, cash, precious metals, securities;
• live animals or plants;
• waste;
• contaminated goods;
• illegal or stolen goods;
• firearms, ammunition, weapons;
• tobacco, alcohol, vape products, or excisable goods unless approved;
• goods subject to customs, MPI, quarantine, or regulatory control;
• goods requiring specialist licences, certificates, permits, or controlled storage.
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Schedule 2 — Standard Pallet Requirements
Unless agreed otherwise, all pallets must:
• be standard NZ/Australasian pallet size or as agreed in quote;
• be safe and forkliftable;
• not exceed agreed height and weight;
• not overhang the pallet footprint;
• be shrink-wrapped, strapped, or otherwise secured;
• be clean, dry, stable, and undamaged;
• have clear pallet identification;
• be suitable for racking if racked storage is required;
• not contain leaking, loose, sharp, odorous, contaminated, or unstable contents.
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Schedule 3 — Dangerous Goods Declaration Requirement
For any approved DG or hazardous substances, you must provide before delivery:
• product name;
• UN number;
• proper shipping name;
• DG class/division;
• packing group;
• subsidiary risk;
• quantity;
• packaging type;
• current Safety Data Sheet;
• emergency response information;
• segregation requirements;
• storage temperature requirements;
• spill response requirements;
• regulatory approvals or certificates if applicable;
• confirmation that all packaging, labelling, marking, documentation, transport, and storage requirements are compliant.

Terms and Conditions of our service(s)